Heart & Soul B&B Policies
The Heart & Soul Bed and Breakfast is an exclusive Mt Airy Bed and Breakfast where every guest reservation is both important and special to us. Please read through our policies below.
A one night plus tax advanced payment is collected upon reservation.
If your travel plans change and you must cancel your reservation, please call us at least 7 (seven) days* prior to your arrival date to cancel your reservation less a $35 processing fee per room.
In the unlikely event that you must cancel with less than seven (7) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund may be made less applicable processing fees.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 30 day cancellation notice is required on whole house bookings, multiple room bookings and for some holidays and special events.
Check-in: 3:00 PM - 6:00 PM. Please advise us as to your arival time so that we can be here in person to check you in and say hello! If arriving outside of check-in times, please make every effort to let us know if you won't be able to make your stated check in time.
Check-out: 11:00 AM.
Absolutely No Smoking inside; however designated outdoor smoking areas are available. A minimum $500 restoration fee is required for any evidence of smoking.
No Pets. Please call for help in making arrangements to board your pet locally.
Special situations allow for children, please call to make arrangements.