Check-in & Policies

We love to greet you at the door. Contact us with your check in time.

HEART & SOUL BED AND BREAKFAST POLICIES

The Heart & Soul Bed and Breakfast is an exclusive property where every guest reservation is both important and special to us. A one night plus tax advanced payment is collected upon reservation. If your travel plans change and you must cancel your reservation, please call us at least 7 (seven) days* prior to your arrival date to cancel your reservation less a $40 processing fee per room.

In the unlikely event that you must cancel with less than seven (7) days* notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. If we can rebook your room(s), a full or partial refund may be made less applicable processing fees.

Rates/policies are subject to change and vary during high impact periods and special requests. *A 30 day cancellation notice is required on whole house bookings, multiple room bookings and for some holidays and special events.

Check-in: Our check in time is between 3:00 PM - 4:00 PM. We ask that you plan to arrive as close as possible to the time that you have designated on your reservation. You are welcome to stop by prior to your noted check in time to see if your room is available. If you find that you will be arriving later than the time designated, please give us a call
(336) 789-0126 so arrangements can be made.

Parking is in the street in front of the house.

Check-out: 11:00 AM.

Absolutely No Smoking inside; however designated outdoor smoking areas are available. A minimum $500 restoration fee is required for any evidence of smoking.

No Pets. Please call for help in making arrangements to board your pet locally.

Special situations allow for children, please call to make arrangements.

ARRIVAL TIMES
3:00 PM - 4:00 PM
If arriving outside of check-in times, please call to make arrangements.

AUTO-COLLECT
A deposit for the first night's stay is collected at the time of purchase. Payment for retail items and gift certificates is collected at the time of purchase.

CHILDREN & PETS
Children are welcome with an accompanying adult. Pets are not allowed.

CREDIT CARD SECURITY
Your credit card information is stored and processed securely.

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